Contact us
M/S AVONE VENTURES
Registered Address: 39,DASPARA ROAD,BHATTA NAGAR,LILUAH, HOWRAH, WEST BENGAL,PIN: 711203
Frequently Asked questions
How does billing work?
You're billed monthly on your subscription date. Yearly plans are billed upfront annually.
Is there a setup fee?
No. No setup fees, no hidden costs. Just your flat monthly rate.
Can I cancel anytime?
Yes. Cancel anytime with no penalties. Your subscription ends at the current billing cycle.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex) and bank transfers for annual plans.
Can I upgrade or downgrade my plan?
Yes. Upgrade anytime and pay the difference. Downgrade at your next billing cycle.
What happens when I pause?
Billing pauses immediately. Your remaining days roll over when you resume. No charges while paused.
Do you offer refunds?
We don't offer refunds, but you can pause or cancel anytime. Most clients pause instead of canceling
What's included in "unlimited"?
Unlimited design requests, unlimited revisions, unlimited performance ad iterations. No caps on volume or revisions.
How many requests can I have at once?
Multiple active request at a time, we advise to keep it under 5, so that you get work delivered faster. Once approved, we move to the next. You can queue as many as you want.
How fast is delivery?
Most requests: 24-48 hours. Complex projects (full campaigns, motion heavy videos, Complete UI?UX revamp) takes 3-5 days. We're always on, so work happens 24/7.
What if I don't like the work?
Unlimited revisions. We iterate until you're happy. If it's still not working, pause or cancel your subscription,no hard feelings.
Do I get a dedicated team?
Yes. Dedicated project manager, performance strategist, and senior talent assigned to your account.
What file formats do you deliver?
Whatever you need: PNG, JPG, PDF, MP4, GIF, Figma files, editable source files, etc.
Can you work in my tools?
Yes. We adapt to your workflow: Slack, Asana, Notion, Trello, Figma, Google Drive, whatever you use.
What if I need something urgent?
Let your PM know. We prioritize urgent requests and can turn around simple tasks in 12-24 hours.
Do you sign NDAs?
Yes. We're happy to sign NDAs and confidentiality agreements.
What's AI-powered creative indexing?
We automatically track every creative's performance (CTR, conversions, ROAS). You get reports showing what works: no manual tracking needed.
How do I contact support?
Message your dedicated PM directly in Slack or email team@superpumped.agency. Response time: under 2 hours during business hours.
How do I use this product?
Simply follow the instructions included in the packaging or on our website. It’s easy to use and requires no special tools or skills.
Is this product safe to use?
Simply follow the instructions included in the packaging or on our website. It’s easy to use and requires no special tools or skills.
Does the product come with a warranty?
Simply follow the instructions included in the packaging or on our website. It’s easy to use and requires no special tools or skills.
How can I clean or maintain the product?
Simply follow the instructions included in the packaging or on our website. It’s easy to use and requires no special tools or skills.
Start your project with SuperPumped
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